Refund policy

RETURN & REFUND POLICY
LWR DECORATIVE DESIGN LLC — Phone Cases & Accessories

Company Name: LWR DECORATIVE DESIGN LLC
Business Address: 4505 30TH STREET WEST, BRADENTON, FL 34207, United States
Customer Support
Email:

LaraEhner8963@outlook.at
Online Store: sayk7u-wi.myshopify.com
Effective Date: August 7, 2026

At LWR DECORATIVE DESIGN LLC, customer satisfaction is our top priority. We take great pride in crafting high-quality,
durable, and stylish phone cases for our customers. If you are not entirely satisfied with your purchase, we are here to
help. Please review our Return and Refund Policy below for detailed information on returns, exchanges, and refunds.
1. RETURN ELIGIBILITY & TIMEFRAME
We offer a 30-day return window. You have 30 calendar days from the date you receive your phone case to request a
return.
To be eligible for a return, your item must meet the following conditions:
The phone case must be unused, unworn, and in the exact same condition that you received it.
It must be in its original packaging, including any protective inserts, tags, or accompanying accessories.
You must provide a valid proof of purchase (order number, order confirmation email, or receipt).
2. NON-RETURNABLE & EXCLUDED ITEMS
Certain types of items cannot be returned or refunded:
Custom or Personalized Phone Cases: Items customized with custom prints, initials, names, or personalized photos
cannot be returned unless they arrive damaged or defective.
Final Sale / Clearance Items: Items marked as "Final Sale" or purchased during clearout events.
Gift Cards: Electronic or physical gift cards are non-refundable.
3. RETURN PROCESS
To initiate a return, please follow these steps:
Contact Us: Send an email to LaraEhner8963@outlook.at with your order number, item details, and the reason for
your return. If the item is damaged, please attach clear photos.
Authorization & Address: Once approved, our support team will provide you with a Return Merchandise
Authorization (RMA) and explicit shipping instructions. Do not send return items back without prior authorization.
Package & Ship: Securely pack the item in its original packaging and ship it to our facility:
LWR DECORATIVE DESIGN LLC
4505 30TH STREET WEST, BRADENTON, FL 34207, United States

4. SHIPPING COSTS FOR RETURNS
Customer Preference / Remorse Returns: If you are returning an item due to change of mind, incorrect model
selection by mistake, or color preference, you will be responsible for paying your own return shipping costs. Shipping
costs are non-refundable.
Damaged, Defective, or Incorrect Items: If you received a defective phone case, an item damaged during transit, or
an incorrect phone model/design due to our error, LWR DECORATIVE DESIGN LLC will cover all return shipping
costs or send a replacement free of charge.
Note for Returns: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We
cannot guarantee that we will receive your returned item without a tracking carrier.
5. INSPECTION & REFUND PROCESS
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund based on the item's
condition.
Approved Refunds: If approved, your refund will be processed promptly to your original payment method (Credit
Card, PayPal, Shopify Pay, etc.). Refunds usually post to your account within 5 to 10 business days, depending on
your card issuer or bank policy.
Restocking Fees: We do not charge restocking fees for standard returns.
6. EXCHANGES
The fastest way to ensure you get the phone case model or design you want is to return the item you have following our
standard return process. Once the return is accepted, you can make a separate purchase for the new item.
7. DAMAGED, DEFECTIVE, OR WRONG ITEMS RECEIVED
Please inspect your order upon reception. If your phone case arrives damaged, defective, or if you receive the wrong
phone model case, please contact us immediately at LaraEhner8963@outlook.at within 48 hours of delivery. Please
include your order number and clear photos/videos of the damage or incorrect item. We will rectify the issue swiftly with a
free replacement or full refund.
8. LATE OR MISSING REFUNDS
If you haven’t received a refund yet after approval:
First check your bank account or credit card statement again.
Contact your credit card company or bank; it may take some time before your refund is officially posted due to
processing times.
If you’ve done all of this and you still have not received your refund, please contact us at LaraEhner8963@outlook.at.

Customer Support & Contact Information
If you have any questions regarding our Return and Refund Policy or need assistance with an order, feel free to
contact us:
Company Name: LWR DECORATIVE DESIGN LLC
Support Email: LaraEhner8963@outlook.at
Store URL: sayk7u-wi.myshopify.com
Address: 4505 30TH STREET WEST, BRADENTON, FL 34207, United States